Klarna

Buy it. Love it. Pay for it.

  • 14 days to pay with no interest or fees for the service - ever
  • Try your goods before paying
  • Simple, safe and secure


Shop with just a few clicks!

  1.  Select ‘Pay later’ at checkout.
  2.  Enter a few personal details - name, email, postcode and DOB. No card information required!
  3. Complete the purchase and your items will be shipped.
  4. Receive payment instructions from Klarna via email
  5. Enjoy your goods and pay when you’re ready!

 

Shopping with Klarna


You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/international. If you need further assistance you can contact our customer care team for free, or use our online chat service.

 

Peace of mind with Klarna’s buyer protection

You only pay for goods you receive. If you don't receive what you ordered, call our customer services and we’ll help resolve the issue. More about Klarna’s Buyer Protection

 

Contact Klarna

If you need further assistance you can contact Klarna’s customer care team for free, or use our online chat service. Please find links below to Klarna's website where you can find more information on Klarna. Click here for information regarding Pay later. Click here for frequently asked questions or Klarna's Customer Service https://www.klarna.com/international/customer-service/

 

About Klarna

Klarna is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘smoooth’ adding value for both the consumer and merchant with our unique payment options and customer experience.

Klarna was founded in 2005. In 2014 we joined forces with SOFORT and formed Klarna Group and in 2017 acquired BillPay. Today we have 2000 employees in 14 markets and lead the way for European alternative payments serving 60 million consumers and 100,000 merchants.

www.klarna.com

 

 

Pay later

Frequently Asked Questions

 


Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

 

How does Pay later work?

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 14 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at​ https://www.klarna.com/international/

 

How can I increase my chances of being accepted for Pay later?

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.


What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later, you'll need to provide your mobile phone number, email address, and current billing address. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

 

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Morphe run credit searches against you that could impact your credit rating.

 

Why have I not been offered Pay later?

Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout. What happens if I cancel or return my order? As soon as Morphe have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

 

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later purchase at Morphe from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

 

I have been asked to go to Klarna's site. Is this correct?

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/international.

 

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Morphe. All transactions take place via connections secured with the latest industry standard security protocols.

 

Can I pay before the due date?

With Pay Later, you can pay at any time after the order has been shipped.

 

Have you received my payment?

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at https://www.klarna.com/international/​.

 

What happens to my statement, when I've returned the goods?

Once Morphe has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

 

I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please call Morphe to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

 

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

 

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

 

I haven’t received an email with my statement/payment information.

You can log in at​ www.klarna.com/uk​, where you will find all of your orders and payment schedule information.

 

I still have questions regarding payment, how can I get in touch?

Visit ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.